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Municipal Resources, Inc. - Affiliates and Staff

Donald R. Jutton - 

Organizational Management, Creative Community & Economic Development Projects, Operational Studies, Real Estate Reuse and Development Advisor
Donald R. Jutton, founder and President of Municipal Resources, Inc., is a graduate of Bradford College with a BA in Urban Planning and Management and an MS in Community Economic Development from New Hampshire College. He has also done graduate work in management and administration at Harvard University. Mr. Jutton has a broad government management and operations background, having served as Town Manager in Meredith, Littleton, Salem and Wakefield, New Hampshire. While maintaining a strong working knowledge of local government process and organizational planning, the primary emphasis of his work has been in the area of entrepreneurial community economic development and systemic changes in the management and delivery of core community services. Jutton’s success in establishing collaborative efforts and managing very complex initiatives between private development interests and host communities has effectively bridged public versus private interests and has led to multi-million dollar investments in more than 25 communities. Additionally, he continually challenges municipal clients to rethink traditional approaches and consider and embrace innovative alternatives to community development and service delivery issues with emphasis on collaborations and partnerships that expand conventional thinking and extend to all corners of the community. His involvement and advocacy has lead to many unique and “unusual” operational changes including a combined Town/School budgeting and annual meeting process in Littleton, NH; shared police services between Greenville and Temple NH; a three community economic development initiative between Lisbon, Littleton and Bethlehem NH; a municipal/public/private Mill redevelopment partnership for Troy, NH; and a first of its kind partnership agreement between NASA’s Stennis Space Center, Plymouth State University, SAU 35 and the Town of Littleton, NH. The results of his activities have been reported in a number of publications including: USA TODAY, Heart of NH Magazine, the Boston Globe, and numerous regional and local newspapers and journals.
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Joseph W. Lessard, Jr. - 

Senior Management, Tax Assessing and Property Valuation
Joseph W. Lessard, Jr. graduated from the University of Maine with a BS degree in Engineering. He was Assessment Administrator/Code Enforcement Officer for the City of Gardiner, Maine and served as Chief Assessor for the Towns of Windham, Maine and Salem, New Hampshire. He has extensive experience in Assessing Management and departmental operations and procedures, as well as expert witness experience at both the Board of Tax and Land Appeals and Superior Courts in New Hampshire, U.S. Federal Bankruptcy Court, and both the State of Maine Land Claims Commission and Board of Assessment Review. He is both a Certified Assessor and Certified General Appraiser in Maine and New Hampshire, approved as an Assessor Supervisor by NHDRA and a member of the International Association of Assessing Officers, the Maine Association of Assessing Officers, and the New Hampshire Association of Assessing Officials. He provides and oversees operational, management and technical support services to nearly two dozen municipalities in this very specialized area.
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Peter Marshall - 

Pennsylvania Office - Senior Management
Peter Marshall is the Managing Consultant leading MRP’s efforts in Pennsylvania. Marshall holds a Master’s Degree from the Wharton School of the University of Pennsylvania. He has been a municipal manager in Michigan (6 years), Delaware (13 years), and Pennsylvania (22 years). In addition to municipal management, Marshall taught Public Administration, Labor Studies, Municipal Management, and Government at four universities. Marshall has also had extensive experience with local government officials in a number of foreign countries.
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Pauline G. Armstrong - 

Internal Controls Assessments, School Business Administration
Pauline G. Armstrong retired from school business administration in New Hampshire after 25 year of service to SAU 41 (Amherst/Hollis/Brookline) and SAU 25 (Bedford). Polly has extensive experience in bonding for school construction, management of school construction, teacher and support staff contract negotiations using both conventional and "Win-Win" style. She developed a School Emergency Plan and trained school and town personnel jointly in the use of the plan, managed all aspects of human resources, developed and managed bidding and contracts for goods and services, and managed all financial areas of the districts including budgeting, state and local reporting, payroll, payables, receivables, student activity accounts, food service accounts and Federal Funds. She has been certified by the State of New Hampshire as a School Business Official since 1979. Polly served as an officer for NHASBO for four years and has been on the executive board of the organization for many years.
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Marilyn (Mitzi) Baron - 

Human Resources and Labor Relations
Marilyn (Mitzi) Baron obtained her BA in Sociology/Psychology from the Central Connecticut State University. She has a Masters in Finance and Human Resources Administration from Rivier College. Ms. Baron’s experience includes over twenty years of progressive human resources administration, the last several years as the Part-time contracted Human Resources Director for the City of Lebanon, New Hampshire. Prior to her work in Lebanon, she served as the Director of Human Resources and Risk Management for the City of Nashua from 1988 to 1998, and as the Assistant Human Resources Director in Nashua from 1984-1988. Ms. Baron has extensive knowledge of contemporary public sector human resource management practices and procedures, as well as labor negotiations, benefits administration, and wage and classification systems.
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Rodney Bartlett - 

Public Works
Rodney Bartlett is currently the Director of Public Works for the Town of Peterborough, New Hampshire. Prior to joining the Town of Peterborough, Mr. Bartlett was the Director of Public Works for the Town of Salem, New Hampshire, from 1998 to 2006, and has held several positions in the Town of Derry, New Hampshire, from 1979 to 1990, including Community and Economic Development Director, Town Administrator, and Director of Public Works. Mr. Bartlett has a BS in Civil Engineering from the UMass Amherst and has Graduate studies towards a MS in Civil Engineering at UMass Amherst.
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Ryan Barton - 

Information Technology
Ryan Barton is a technology consultant for MRI. He is a Microsoft Certified Professional and has many years experience designing and supporting networks, creating and updating websites, setting up software, training users, and implementing new technology for organizations and municipalities. For more information, visit www.bartoncomputer.com.
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Rick Bates - 

General Management
Richard C. Bates has a Bachelor of Science in Human Services from New Hampshire College (now University of Southern New Hampshire), and is a graduate of the New Hampshire Compensation Funds, Supervisors Academy; a graduate of the Primex Leadership Academy, and has taken numerous training and workshops sponsored by the ICMA. Mr. Bates has a broad public management background, having serviced the the Parks and Recreation Director of the Town of Raymond, New Hampshire, from June 1977 to June 2000, and as the Town Manager of the Town of Raymond, New Hampshire from June 2000 to June 2007. During his tenure with the Town of Raymond, Mr. Bates headed the successful passage of a $12 Million Bond for Raymond's first Wastewater Treatment Plan; headed the successful award of $200,000 in EPA Brownfield funds for the cleanup for the former Tex Leather Tannery; and established Raymond's Parks and Recreation Program.
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Mark Bechtold - 

Wage & Classification Studies
Mark C. Bechtold, Ed.M., SPHR, is an organization development consultant with 23 years of experience in a broad range of industries as both an internal and external consultant and senior-level HR and OD manager. As Principal of the Bechtold Consulting Group, Mark uses an interactive approach to partner with clients in the development of strategies, plans and methods to affect positive and sustainable organizational change and improvement. An experienced management coach, Mark works with clients using a variety of best-in-practice tools and techniques for creating transformational learning and development for the achievement of strategic goals and objectives. Mark’s extensive experience is complemented by his academic credentials: A BS in Environmental Science and Education from Springfield College, a Master’s degree in Training and Organization Development from Oregon State University and his current work as a doctoral student in the Human & Organization Development Program at the Fielding Graduate University. Mark has also earned his Senior Human Resource Professional (SPHR) designation, the highest level available for Human Resource practitioners through the Society for Human Resource Management. Mark is a member of the Organization Development Network, the Society for Human Resource Management, the American Society for Training & Development and the New England Human Resource Association. Mark's experience, credentials and warm personality continue to prove a winning combination for many organizations pursuing continuous performance improvement.
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John D. Bergeron - 

Fire Safety & Emergency Medical Services
John D. Bergeron is a graduate of the Executive Fire Officer Program at the National Fire Academy, Emmitsburg, Maryland, attended a three week FEMA fellowship for Senior State and Local Executives at the John F. Kennedy School of Government at Harvard, and received his Bachelor of Science in Fire Science and Administration from the John Jay College of Criminal Justice at the City University of New York. He was the Fire Chief in Wareham, MA from 1995-99, the Fire Chief in Lexington, MA from 1977-95, and the Deputy Fire Chief in Greenfield, MA from 1967-77. He also served as interim fire chief in Avon and Hanson, Massachusetts. He is an adjunct instructor at the National Fire Academy teaching financial management and has been a consultant with a firm in Pennsylvania for over twenty-five years specializing in promotional testing. He has taught at various community colleges, colleges and the Massachusetts Firefighting Academy. He has served as the President of the Fire Chief's Association of Massachusetts, President of the Massachusetts Institute of Fire Department Instructors, Chairman of the Massachusetts State Fire Mobilization Committee and Chairman of the MetroFire Mutual Aid Association Radio Committee. He also works as a disaster recovery planner for the Federal Emergency Management Agency.
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Donald P. Bliss - 

Fire Safety & Emergency Medical Services
Doald P. Bliss is the Director of the National Infrastructure Institute’s Center for Infrastructure Expertise. Mr. Bliss served as the New Hampshire State Fire Marshal from August 1992 until November 2003. As State Fire Marshal, he oversaw fire investigations and the enforcement of the state’s fire and building codes. In addition, he administered the state’s modular building program, the statewide fire incident reporting system, and coordinated the state’s response to hazardous materials incidents. In the wake of the tragic events of September 11, 2001, Mr. Bliss took over responsibility for New Hampshire’s Emergency Management and Homeland Security efforts. He chaired the Governor’s Commission on Preparedness and Security, and led the effort to move the Governor’s Office of Emergency Management into the newly formed Division of Fire Safety & Emergency Management within the NH Department of Safety. He also served as Homeland Security Advisor to both Governor Jeanne Shaheen and Governor Craig Benson. From 1983 to 1992, Mr. Bliss served as the Fire Chief in Salem, New Hampshire; from 1989 to 1992, he served as both Fire Chief and the Town’s Emergency Management Director; and in 1990, he served as Interim Town Manager for nine months. From 1980 to 1983, Mr. Bliss served as the Director of the University of Connecticut Fire Department and as Fire Marshal for the University of Connecticut system. Mr. Bliss began his career with the Durham-UNH Fire Department in 1970, rising from Call Firefighter to Fire Marshal/Deputy Chief. Mr. Bliss has served in leadership roles in numerous professional organizations, including the National Association of State Fire Marshals, the National Fire Protection Association, and the New Hampshire Association of Fire Chiefs. He is a Past President of the New Hampshire Association of Fire Chiefs and a former Chair of the New Hampshire Emergency Medical Services Coordinating Board. He served as President of the National Association of State Fire Marshals and as Chair of the Association’s Consumer Product Safety Task Force, and as chair of the International Fire Code Prescriptive Drafting Committee. Mr. Bliss chaired the National Fire Protection Association’s (NFPA) Uniform Fire Prevention Code Technical Committee and was recently elected to the NFPA’s Board of Directors. Mr. Bliss serves on the Board of Directors of the Concord (NH) Chapter of the American Red Cross. Mr. Bliss received a Bachelor of Arts in political science from the University of New Hampshire in 1973 and a Masters of Public Administration, also from the University of New Hampshire, in 1979. He has completed numerous courses at the National Fire Academy in Emmitsburg, Maryland.
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T. Andre (Andy) Bover - 

Planning and Code Compliance, Public Works and Transportation
T. Andre (Andy) Bover obtained his BS in Civil Engineering from Lowell Technological Institute in 1972. With 31 years of general Engineering experience; 7 years of Construction Engineering experience; 21 years of Division Management experience; 7 years of Office Management experience; and 3 years of Design/Build Experience, Mr. Bover has been in charge of numerous civil highway projects, including urban and secondary road reconstruction, bridge projects, traffic signal projects, and design for environmental documentation projects. In addition, he has extensive experience in the development of civil/site/architectural projects, including public, commercial and residential building projects. His responsibilities have included project planning, design, development of contract drawings, specifications, estimates, permitting, and construction administration. Additional experience includes Program Management for Design/Build projects. A sample of projects completed include the following: Design QC/QA Officer for the Route 3 North, Burlington, MA to Nashua, NH project; Deputy Project Manager for the Design/Build Program Management, Maine Department of Transportation; State of New Hampshire Project Manager for Exit 13, I-93 and Route 3, Concord, New Hampshire; Project Manager ARFF/Maintenance Facility and Passenger Walkway, Manchester Airport; Project Manager for Vermont Long-Range Transportation Plan; and Project Manager for Commonwealth Avenue Master Plan and Design, Newton, MA.
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Wendy J. Bryant - 

Fire Services
Wendy Bryant obtained her Massachusetts Emergency Medical Technician Intermediate Certificate in Advanced Life Support Studies from Springfield College in Springfield, Massachusetts. She is a Certified Firefighter I/II, having obtained her certification from the Massachusetts Fire Academy in Stow, Massachusetts. Ms. Bryant is currently a Captain with the Northampton Fire Department in Northampton, Massachusetts and is a Certified Fitness Trainer and Nutritionist. In October 2006, Ms. Bryant was recognized by the American Red Cross for her work in fire safety with the children in her community, and in January 2007, she received the Chief's Commendation for her part in rescuing an elderly person trapped in heavy fire conditions in their home.
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Peter J. Castanino - 

Public Works, Code Review
Peter J. Castanino has over 26 years of experience in public works management and administration and since 2003 has served as the Director of Public Works in Belmont, Massachusetts. Current responsibilities include roadway maintenance and construction, snow and ice control, water maintenance and construction, wastewater and stormwater maintenance and construction, central fleet maintenance, urban forestry, parks and ball field maintenance, public property management, skating rink operation and maintenance, public outdoor pool operation and maintenance, solid waste and recycling services and public cemetery management. Mr. Castanino has also served as the Highway Superintendent and Assistant Highway Superintendent for the Town of Belmont, Massachusetts; Assistant Superintendent of Water and Sewer for the Town of Wellesley, Massachusetts and prior to those positions worked in the consulting engineering and construction field. Mr. Castanino has a B.S. in Civil Engineering Technology from Wentworth Institute of Technology in Boston, Massachusetts.
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John M. Ciardi, Jr. - 

Planning and Code Compliance
John M. Ciardi, Jr., is presently the President of Ciardi & Company, which provides code review, management and operational consulting, and mediation services to the construction industry and in the construction of telecommunication towers and antennae installations throughout New England. Prior to beginning his own company, Mr. Ciardi worked for Westcott Construction Corporation in South Attleboro, Massachusetts, where he oversaw the construction of Water and Waste Water treatment facilities, hospital construction, and public school construction, as well as working for Suffolk Construction Co., Inc., of Boston, Massachusetts, where he oversaw commercial construction in New England, Florida, California, and Texas. Mr. Ciardi attended Wentworth Institute of Technology where he studied Civil Engineering and attended Northeastern University. He completed Executive Mediation Training with Mediation Works, Inc., in Boston, Massachusetts. Active in his community, Mr. Ciardi is a member of the Wakefield, New Hampshire School Building Committee; a Board Member of the Greater Wakefield Resource Center; and a Lake Host for the New Hampshire Lakes Association.
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Burton Conway - 

Pennsylvania Office
Burton T. Conway has over 35 years in municipal management. He is currently the City Manager of Abington, Pennsylvania, where he has served in this position since 1991. Prior to coming to Abington, Mr. Conway also served as City Manager in Evesham, New Jersey; City Administrator in Madison, New Jersey; City Manager in Mt. Laurel, New Jersey; Deputy City Manager/Budget Director in Plainfield, New Jersey; and Local Management Specialist of the New Jersey Department of Community Affairs. As City Manager in Abington, Mr. Conway provides direction to a community which is suburban to Philadelphia, of 56,000 residents, with two college campuses and two major hospitals. He currently manages 270 employees and a budget of $36 million. Mr. Conway obtained his BA from the University of North Carolina, his MPA from the University of Oklahoma, and attended the Municipal Executive Program at Rutgers University. He is a "Credentialed" City Manager by the International City Management Association (ICMA) and is a member of the Association of Pennsylvania Municipal Managers and the International Personnel Management Association.
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Carol Coppola - 

Senior Management, Finance Management, GASB S34 Compliance, Internal Controls Assessments, School Business Administration
Carol Coppola, CPA obtained her BS in Accounting/Management from Franklin Pierce College, and an MS in Accounting, an MS in Business Education, and a Graduate Certificate in Forensic Accounting from Southern New Hampshire University. Her financial and MIS background is extensive. She has performed a broad range of financial and MIS functions in the private sector including: comptroller of a large New Hampshire hotel; providing broad MIS support and training; and providing accounting services to several New Hampshire businesses. She is familiar with many municipal accounting software systems, as well as a number of other commercial financial software packages. Since coming to MRI as a financial expert, she has provided extensive financial support to many New Hampshire communities and school districts. She developed the Internal Controls Assessment system, which the New Hampshire Municipal Association’s Property/Liability Trust uses to evaluate the status of internal controls in the towns and school districts insured by the trust. Her development and implementation of this assessment system has been recognized as a first-in-the-industry effort to improve anti-fraud and anti-waste efforts in municipal government.
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William C. Cote - 

Risk Management
William C. Cote is a Risk Management Representative with the NH Local Government Center and is responsible for risk management services including surveys, training, teaching, and heading specific targeted initiatives. From 1992 to 2005, Mr. Cote was a Loss Prevention/Risk Management Consultant for Primex3 in Concord, NH. While with Primex3, Mr. Cote developed numerous training programs on risks specific to municipal, school, and county operations. From 1988 to 1992, Mr. Cote served as a Senior Fire Protection Specialist with Wang Laboratories, where he was responsible for managing and conducting risk assessments and inspections of facilities including office, manufacturing and warehouse occupancies in the US, Canada and Puerto Rico. From 1981 to 1988, Mr. Cote served as Captain and then Deputy Chief of the Fire Prevention Bureau of the Durham-UNH Fire Department. Mr. Cote has a Bachelor of Arts from the University of New Hampshire, a Bachelor of Science, Fire Service Administration from the State University of New York, and has taken selected courses in Masters of Public Administration from the University of New Hampshire. In addition, he has completed course work in Professional Coaching and has been a lecturer and presenter around the country. He is a past member of the Durham Planning Board and maintains memberships in the American Society of Safety Engineers, the New Hampshire Fire Prevention Society, where he served as President and on the Board of Directors, the New Hampshire Association of Fire Chiefs, the New Hampshire Association of Chiefs of Police, and sits on the Board of Advisors of the Durham Ambulance Corps.
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Stephen Darcangelo - 

Pennsylvania Office - Fire Services
Stephen A. Darcangelo retired from the Mt. Lebanon, Pennsylvania, Fire Department in 2006, where he spent over 16 years as the Fire Chief. While Chief of the Mt. Lebanon Fire Department, he oversaw a department of 17 full-time members and 45 volunteer staff. He was responsible for management of the daily operations, including emergency response, policies and procedures, budgeting, hiring, promotions, grant writing, and labor negotiations. He led the development of a regional 9-1-1 public safety answering point, including negotiations of a multi-community agreement, design of the communications' center, construction of the center, development of job descriptions, and hiring of a manager. Mr. Darcangelo began his career with the Mt. Lebanon Fire Department in 1981 as a Platoon Chief. Mr. Darcangelo has a degree in Fire Science and Administration from the Community College of Allegheny County, in Pittsburgh, Pennsylvania, and a degree in Economics from Edinboro University in Edinboro, Pennsylvania. He is an Adjunct Instruction at the Community College of Allegheny County. Mr. Darcangelo has served as a Senior Field Instructor for the Pennsylvania State Fire Academy for over 20 years. Mr. Darcangelo has served as a Fire Services consult in the Commonwealth of Pennsylvania where he has performed fire department analyses, making recommendations as part of the Pennsylvania Early Intervention Program; conducted fire department assessments for the Pennsylvania Department of Community and Economic Development Peer Review Program; and assists communities with fire service hiring and promotion processes.
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John (Jack) W. Dever, Jr. - 

Planning and Code Compliance
John (Jack) W. Dever, Jr. served in the United States Navy Seabees retiring after a 20 year career in 1974. While enlisted, Jack worked on numerous construction projects worldwide as a member of several Seabee Technical Assistance Teams. During this time he extensive training and experience in specialty construction areas, including building, electrical, plumbing, welding, heavy equipment operation, and surveying. He became the Code Enforcement Officer for the Town of Meredith, New Hampshire, in 1985 where his duties included administration of the Town's zoning ordinances and serving as Building Inspector and Health Officer. During this time he also served as a Certified Special Police Officer with the Town of Meredith. Jack retired from Meredith in 2001, after a 16-year career with the Town and affiliated with MRI shortly thereafter. Mr. Dever is a Certified International Code Council (ICC) Residential Building Inspector. He has also received training at the University of Wisconsin on Code Enforcement, Zoning Administration, and the International Plumbing Code, and attended the BOCA Institute seminar on Inspection and Enforcement of the International Building Code. He has also completed the New Hampshire Fire Academy's seminar on the 101 Life Safety Code. He is member and past officer of the New Hampshire Building Officials Association, and a member and Past President of the New Hampshire Health Officers Association.
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Richard D. Dorsett, Jr. - 

Tax Assessing, Property Valuation
Richard D. Dorsett, Jr. received his Bachelors of Science degree in Resource Management from the University of Tennessee in 2001. In addition, he has 18 credit hours towards his Masters from the University of Maine. While at the University of Maine, Mr. Dorsett was a teaching assistant in Surveying and Introduction to Forestry. Mr. Dorsett has worked as an Inventory & Analysis Forester with the Florida Department of Agriculture, as an Appraiser II with the Florida Department of Revenue, as Chief Assessor for the Town of Bennington, Vermont, and as Deputy Assessor for the City of Portsmouth, New Hampshire.
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Brian P. Duggan - 

Emergency Communications, Fire Safety and Emergency Medical Services, Organizational and Management Studies
Brian P. Duggan now commands the Fire Department in Northampton, Massachusetts, where he has instituted substantial changes to modernize the entire department including equipment, facilities, personnel, and training. He formerly commanded the Northborough, Massachusetts, Fire Department, and has significant experience with the Massachusetts Department of Fire Services where he held several key positions. Mr. Duggan developed and directed the Graduate and Undergraduate Fire Science Programs at Anna Maria College in Paxton Massachusetts from 1995 - 2003. Mr. Duggan has a Business Management/Fire Science degree from Providence College, and a Masters Degree of Business Administration (MBA) from Nichols College in Dudley, Massachusetts. He is also a graduate of the National Fire Academies Executive Fire Officer Program and one of only a few fire service professionals to be designated as a Chief Fire Officer by the Commission on Fire Accreditation International. He leads the Massachusetts fire service through his affiliation as Chairman of the Fire Chief Association of Massachusetts Technology Committee and as a Regional Director on the Massachusetts State Fire Mobilization Committee. Mr. Duggan has authored several publications, inclusive of writing Section 7, Chapter 3, Fire Department Information Systems, in the Nineteenth and Twentieth Editions of the National Fire Protection Association’s Fire Protection Handbook.
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Joseph G. Estey - 

Police Services
Joseph G. Estey has over 30 years of law enforcement experience. He presently serves as the Police Chief in Hartford, Vermont. Prior to joining the Hartford Department, he was a Lieutenant with the Springfield, Vermont Police Department and a Sergeant with the Windham County Sheriff's Office. He currently serves as a Consultant to the Department of Justice Civil Rights Division as an Expert Police Consultant in Pattern and Practice Investigations, and as a Consultant to the National Plan Review of IEM, Inc., evaluating national disaster readiness. Mr. Estey obtained his Associates Degree in Criminal Justice from the Community College of Vermont. He is a graduate of the 166th Session of the FBI's National Academy and a graduate of the New England Institute of Law Enforcement Management's Command Training Program. In 2005, Mr. Estey served as President of the International Association of Chiefs of Police (IACP). He was also the General Chair of the Division of State Associations of Chiefs of Police for IACP from 1995 to 1998; Past President of the Vermont Association of Chiefs of Police; a member of the Vermont Criminal Justice Training Council's Waiver Committee; and a member of the US Attorney's State Terrorism Task Force and Bias Free Policing Committee.
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Michael H. Everngam - 

Senior Management, Finance Management, GASB S34 Compliance, General Management, Internal Controls Assessments, School Business Administration
Michael H. Everngam has been consulting with MRI in general management and school operations since 1999. He is presently on assignment as the company’s Operations Manager. Mike retired from school business administration in New Hampshire after 15 years of service to SAU 5 (Oyster River Cooperative) and SAU 51 (Alton-Barnstead-Pittsfield). Mike has extensive experience in all aspects of school district operations including: budgeting and budget management; business/operations policy development; accounting; facilities, food service and transportation operations; school construction; purchasing; compliance management; human resources management; and risk management. Prior to his school business administration career, Mike served 20 years on active duty as a US Army Infantry officer, gaining experience in organizational operations in units of all sizes, including operations under extremely stressful conditions. He holds a BA in Psychology from Lehigh University, an MBA from Georgia State University, and is a graduate of the US Army Command and General Staff College and the Industrial College of the Armed Forces. He is active in community affairs and served as the Moderator of the Town of Durham for many years.
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Michael Farrell - 

General Management, Interim Staffing, Organizational and Management Studies, Wage and Classification
Michael Farrell graduated in June 2004 from the Harvard University's Kennedy School of Government with a Master of Public Administration. He obtained his Master of Business Administration from the University of Southern New Hampshire and his Bachelor of Science in Business Administration from Villanova University. Mr. Farrell has extensive background in the areas of Economic Development; Strategic Management/Performance Measurement/ Benchmarking; Negotiations and Dispute Resolution; Public Management and Leadership; and Municipal Land Use. Mr. Farrell's Public Service Management Experience includes having served as the Town Administrator of Hooksett; the Town Manager of Littleton; and Director of Support Services for the Town of Goffstown. He is currently a member of the ICMA, and has served as a Trustee on the New Hampshire Municipal Association's Property Liability Trust, and as a Board Member of the New Hampshire Municipal Manager's Association.
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Ronald L. Filippelli - 

(Pennsylvania Office) - Wage and Classification
Ronald L. Filippelli, PhD recently served for thirteen years as the Associate Dean of Administration and Undergraduate Studies, College of Liberal Arts, The Pennsylvania State University. The College of Liberal Arts has 475 faculty, 150 staff, 5,000 undergraduate and graduate students, and a budget of approximately $50,000,000. Prior to his appointment as Associate Dean, Filippelli was the head of the Department of Labor Studies and Industrial Relations at Penn State. Ron is also the author of five books, and numerous professional articles. His experience and knowledge of pay plans and classification systems was gained during his tenure as Associate Dean of the College of Liberal Arts.
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Peter J. Finley, Jr. - 

Fire Safety and Emergency Medical Services
Peter J. Finley, Jr. is currently the Chief of Department for the Winslow Township, New Jersey Fire Department where he has been responsible for the establishment and deployment of the career component of the department. He previously served for 4 ½ years as the Chief of Department for the City of Vineland, New Jersey Fire Department where he initiated significant changes within the department including updating and modernizing equipment, providing the department’s first ever formal officer training, and significantly increasing the capabilities of the regional hazardous materials response team. During his tenure the department received more than one million dollars in various grants. He formerly commanded the Vineland Rescue Squad gaining significant EMS operations and command experience, as well as completing an overhaul of that organization’s operations. In addition to his command responsibilities, Chief Finley serves as an Adjunct Professor in the Fire Science Program at Camden County College. Chief Finley earned his Bachelor of Science degree in Fire Science/Administration from the University of Maryland. He is a graduate of the National Fire Academy’s Executive Fire Officer Program, earning perfect scores on three of his four Applied Research Projects. He was awarded an Outstanding Research Award for his 2002 paper titled, “Residential Fire Alarm Systems: The Verification and Response Dilemma”. Chief Finley holds nearly two dozen state and national certifications and is a member of a number of fire service organizations. From 2003–2005 he served on the Training and Education Committee of the Governor’s Fire Service and Safety Task Force. He also previously served on the state committee that developed New Jersey’s first Firefighter I Instructor Manual.
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Robert Flanders - 

Planning and Code Compliance
Bob Flanders is currently President of Power Sentinel, LLC, located in Meredith, New Hampshire. Mr. Flanders graduated from New Hampshire Technical College in Manchester. After College, Mr. Flanders enlisted in the Army. Upon returning home in 1970, Mr. Flanders worked for several local area auto dealerships, becoming President of Bob David Motors, Inc. in 1977. In 1978, he became President of Bob David Advertising, Inc. In 1980, Mr. Flanders founded Flanders Enterprises, LLC, and built custom homes in the Lakes Region for 23 years. In 1989, Mr. Flanders became a member of the Meredith Planning Board, where he continues to serve today. Mr. Flanders served as a Meredith Town Selectman for 6 years. In addition, Mr. Flanders has served as Chairman of the Meredith Master Plan Rewrite Committee, formed the CIP program and was the program's first Chairman, formed the Space Needs Committee, and served as a member of the Prescott Park Committee, the Community Center Design Committee, and the Police Station Design Committee. Mr. Flanders currently serves as the Chairman of the Fire Station Design Committee. Mr. Flanders attended Antioch College’s Selectpersons Institute in 2003 and has attended numerous Law Lectures hosted by the Local Government Center. Currently a member of the New Hampshire Building Officials Association, Mr. Flanders is also a member of the International Code Council and is certified as a Residential Building Inspector and as a Residential Plumbing Inspector.
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Jeanie Forrester - 

General Management, Interim Staffing, Community Development
Jeanie Forrester currently serves as the Executive Director of the Greater Meredith Program, a New Hampshire Main Street program, in Meredith, New Hampshire. As Director she oversees a community economic development organization dedicated to the revitalization of the village commercial district which includes administering the 4-point approach outlined by the National Trust for Historic Preservation. Prior to coming to Meredith, Jeanie was Executive Director of the Main Street Program in Plymouth, New Hampshire; Vice President of Administration for FESI, an environmental technology company, in Meredith, New Hampshire; Vice President of Corporate Services for The Danis Group in Reading, Massachusetts; Director of Administration for Odyssey House in Portsmouth, New Hampshire; Special Assistant to Congressman Zeliff; and served former Governor John H. Sununu as Executive Director of the Governor's Initiatives Program for Excellence in Education, was a Personal Assistant to the Governor, and was a Legislative Assistant to the Governor's Chief Legal Counsel. Ms. Forrester obtained her BA in Political Science from the University of New Hampshire; her MBA from the Whittemore School of Business and Economics at UNH; and is certified in Economic Development by the New Hampshire Economic Development Association's Professional Certification Program.
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Michael T. French - 

Police Services
Michael T. French currently serves as the Police Chief for Goffstown, New Hampshire, where he commands an Internationally Accredited, community oriented police department to a community of 17,000. Chief French began his career with the Goffstown Police Department in 1973, working his way up to Chief in 1999. Chief French holds a Bachelor of Science in Criminal Justice from Saint Anselm College. He is a member of the International Association of Chiefs of Police; the New England Association of Chiefs of Police; the New Hampshire Police Association; is a Past President for Northern New England Police Accreditation Coalition; is an Assessor and Team Leader on the Commission on Accreditation for Law Enforcement Agencies, Inc; and is a member of the Hillsborough County Law Enforcement Association.
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Thomas E. Garrity - 

Fire Services and Public Safety
Thomas E. Garrity currently serves at the Fire Chief/Director of Public Safety for Mass Development, where he supervises 23 full-time firefighters and 10 call firefighters. In addition, he directs 13 State Police who serve as the police force for Devens, Massachusetts, and is responsible for establishing and administrating a budget of $2.5 Million. Prior to joining Mass Development, Mr. Garrity served 23 years with the Hudson, Massachusetts Fire Department, starting out as a Firefighter/Mechanic, rising through the ranks to Fire Lieutenant. Mr. Garrity is a Consultant with the Massachusetts Firefighting Academy and has served as President and on the Board of Directors of the Massachusetts Fire Chiefs Association; has served on the Fire Service Commission; as a Chairman of Fire District 14; as Chairman of the Policy Board for the Regional Hazardous Materials Teams; as a Committee Member on the State Emergency Response Committee; and as a Committee Member on the Northeast Regional Code Committee. Mr. Garrity holds a Bachelor of Science from Anna Maria College and an Associates Degree in Fire Science from Quinsigamond Community College. He is affiliated with many professional associations, including the New England Fire Chiefs Association, the Massachusetts Fire Chiefs Association, and the International Fire Chiefs Association.
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Richard Gendron - 

Police Services
Richard Gendron began his law enforcement career with the Hudson Police Department in 1978, after majoring in Criminal Justice at Saint Anselm College in Manchester, NH. Mr. Gendron currently serves as the Chief of Police in Hudson, NH. The Hudson Police Department serves a community population of approximately 25,000 residents, with a compliment of forty-five full time sworn police officers and sixteen civilians. Among his many accomplishments, Chief Gendron was instrumental in the successful implementation of the concepts of Community Policing in Hudson. In 2003, the Hudson Police Department became the sixth New Hampshire law enforcement agency to become both State and Nationally Accredited, meeting over 425 CALEA Standards. Chief Gendron is a graduate of the New England Institute of Law Enforcement Management at Babson College and of the Penn State University Police Executive Development Program. He is also a graduate of the 199th National FBI Academy in Quantico, Virginia. Chief Gendron has over twenty-six years of law enforcement experience, with twenty-one years in command-level positions. He is an active member of the New Hampshire Association of Chiefs of Police, and has been an Affiliate of Municipal Resources, Inc. for nearly ten years. In his capacity as Affiliate at MRI, he has conducted management studies, liability studies, and Police Chief recruitments in the States of New Hampshire, Maine, and Rhode Island.
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Raymond A. Godin - 

Fire Services
Raymond A. Godin currently serves as Chief of the Turners Falls Fire Department in Turners Falls, Massachusetts, where he began his career in 1985. Mr. Godin's responsibilities include management of the combination paid/call Fire Department, overseeing Fire Prevention training, budgeting, grant writing, purchasing, and developing policies and procedures. Mr. Godin has an Associate's Degree in Liberal Arts, and an Associate's Degree in Fire Science Technology, both from Greenfield Community College. He is a graduate of the Massachusetts Fire Academy and has taken numerous continuing education programs in Fire/EMS related areas. Mr. Godin is currently Chair of the Western Regional Homeland Security Advisory Council, a member of the Fire Chiefs Association of Massachusetts, a member and Past President of the Western Mass Fire Chiefs Association, a member of the Fire Prevention Association of Massachusetts, and a member and Past President of the Western Mass Fire Prevention Association. Active in his community, Mr. Godin has worked with the Boy Scouts of America and the local Little League, and is currently Town Moderator.
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John E. Granfield - 

Police Services
John E. Granfield began his career with the Fairfax County Police Department in Fairfax County, Virginia in 1969. During his tenure with the Fairfax County Police Department, he rose through the ranks, retiring as Chief of Police in June 1992. As Chief for the largest local law enforcement agency in Virginia, Mr. Granfield oversaw a department of 1427 employees, and an operating budget of $93,200,000. During his career at the Fairfax County Police Department his duties included Acting Chief; Deputy Chief for Operations with command responsibility for Patrol, Operations, Support, and Criminal Investigations Bureau; Commander of the Administrative Services Bureau with responsibility for Personnel and Training Divisions, including Payroll and Budget Office, and Regional Academy coordination; Major of the Staff Services Bureau with responsibility for public information, press conferences, media relations, crime prevention, and community relations; Captain of the Mt. Vernon District Station; Lieutenant of the Staff Services Bureau; Sargent of the Traffic Safety Section with responsibility for in-school safety education programs; Assistant Supervisor of the Emergency Operations Center; Patrol Supervisor of the McLean District Station; Corporal, Instructor, and Recruit Supervisor of the Northern Virginia Police Academy; and K-9 officer. Upon retiring from the Fairfax County Police Department, Mr. Granfield worked for the International Association of Chiefs of Police in Alexandria, Virginia, where he was the Program Manager and Instructor. In 1996 Mr. Granfield became the Chief of Police for the Sanford Police Department in Sanford, Maine, where he oversaw the delivery of police services in a jurisdiction with a population of 24,000 and a budget of $2,000,000. As Chief of Police, and one of three department heads, John was responsible for assisting the Town Administrator in a variety of assignments. In 2001, the Maine Association of Police named him Chief of the Year. In September 2002, John became the Town Administrator in Sanford, Maine, where he served until June 2003. He obtained his Bachelor’s Degree in Public Administration from George Mason University. He is a graduate of the FBI’s National Academy and the FBI’s National Executive Institute. He attended numerous training courses, including the Maine Criminal Justice Academy; the Fairfax County Chamber of Commerce’s Leadership Fairfax; a Police Supervisor course at Northwestern University; and is a graduate of the Northern Virginia Police Academy. Mr. Granfield has been a Lecturer at the University of Virginia Law School, George Mason University, Northern Virginia Community College, Central Virginia Police Academy, Central Shenandoah Virginia Police Academy, and the Missouri, Maine, New Hampshire, and Delaware Police Chiefs Associations.
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Heidi A. Griffin - 

Planning & Community Development
Heidi A. Griffin has over 14 years of municipal planning service. She currently serves as the Community Planning Administrator for the Town of North Reading, MA, and has served as the Community Development Director and Town Planner for North Andover, MA; as Planning Director for the Town of Pelham, NH; and as the Assistant Planner for the Town of North Reading. Ms. Griffin’s experience includes capital improvement planning, economic development initiatives, grant writing, master planning, and land use regulations. She is well versed in all aspects of plan review for development projects - both residential and commercial - including site plans, subdivisions, cellular tower applications, special permits, and variances. Ms. Griffin recently worked on the development of the new 40R Multi-Family Zoning District at the JT Berry Center in North Reading, which will contain 406 units. This project was the second application in the Commonwealth of Massachusetts to obtain this approval. Ms. Griffin has also applied for and received approximately 1.5 million dollars in grand funds from EOEA, DHCD, and other state agencies. She has completed long-range plans for several communities and has developed a tax increment finance agreement for a 1.5 million square foot industrial/commercial development. Ms. Griffin is a member of the American Planning Association and the Massachusetts Association of Planning Directors. She holds a Bachelors Degree in Political Science from the University of Massachusetts at Amherst.
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Stephen B. Griffin - 

Planning
Stephen B. Griffin, AICP, holds a Bachelor of Architecture from North Carolina State University, a Masters in Regional Planning from the University of North Carolina at Chapel Hill, and a Masters in Urban Administration from the University of North Carolina at Charlotte. He has had extensive municipal experience (20 + years) in North Carolina, Arizona, and New Hampshire in the areas of city planning, redevelopment, and economic development. Much of Mr. Griffin's experience has been in bridging these disciplines in the areas of downtown planning and revitalization, including non-profit downtown management corporations. He has also had broader community development experience through his provision of town management services to various New Hampshire communities.
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Ronald J. Guilmette - 

Police Services
Ronald J. Guilmette is currently the Chief of Police Services at Merrimack College in North Andover, Massachusetts. Since 1999 he has also served as an adjunct professor at the University of Massachusetts at Lowell and is the Project Director of the Massachusetts Police Leadership Institute. Before retiring from the Massachusetts State Police in 1999, he was appointed to serve as the Chief of Police in Lawrence, MA. With the State Police he rose to the rank of Lieutenant Colonel serving as the Assistant Superintendent of the Division of Standards and Training where he oversaw internal affairs and the State Police Academy. In addition to trooper duties early in his career, other duties with the State Police included commanding the Division of Field Operations where he oversaw all Field Operations for 1500 men and women in 34 field stations throughout the state and all Special Operations Units, including Air Wing, Mounted, Motorcycle, Special Tactical Operations Team, Hostage Negotiators, and the Marine Unit; commanding the Bureau of Administrative Services and overseeing the Fiscal, Human Resources, Training and Facilities Management Sections; commanding the Massachusetts Port Authority; and providing security to at Logan International Airport. Mr. Guilmette has a Masters Degree in Criminal Justice from Anna Maria College and Bachelors Degree in Criminal Justice from the University of Massachusetts. He has received many awards for his police service including the Governor's "Pride in Performance Award" and the Massachusetts State Police "Medal of Merit".
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David P. Hanlon - 

Public Works and Transportation
David P. Hanlon has experience with all aspects of municipal public works management and administration including highway and bridge construction and maintenance, ice and snow control and removal, water and wastewater systems management and operations, drainage system planning and maintenance, parks and public properties management, solid waste management and project engineering. Mr. Hanlon currently serves as the Director of Public Works for the Town of North Reading, Massachusetts, a position he has held since 1991. Prior to working for the Town of North Reading, Mr. Hanlon also served as the Director of Public Works/Community Services for the Town of Salem, New Hampshire; as Town Engineer/Director of Public Works for the Town of Meredith, New Hampshire; and as Assistant City Engineer for the City of Pittsfield, Massachusetts. Mr. Hanlon has been a member of the United States Navy's Naval Reserve Construction Force (SEABEES) from January 1964 to the present. Mr. Hanlon has an A.E. in Civil & Highway Engineering Technology from the Wentworth Institute of Technology in Boston; a BS in Civil Engineering, graduating Magna Cum Laude from Northeastern University; and a MBA from Nichols College.
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Thomas R. Harmon - 

Pennsylvania Office - Police Services
Thomas R. Harmon is currently employed as a Public Safety Consultant with L. Robert Kimball and Associates, State College, Pennsylvania. Mr. Harmon retired in 2005 as Director of University Police at Pennsylvania State University. He served with the University Police of The Pennsylvania State University from 1972 to 2005, starting as a Criminal Investigator in 1972, and rising through the ranks of Training Officer, Police Supervisor, Police Manager, and Assistant Director, to Director. Mr. Harmon was responsible for the administration of the police and security operations at the University Park campus and the administrative oversight of security and police programs at all 24 Penn State locations. He commanded a force of 65 full-time employees and approximately 200 part-time and student employees, and managed a budget of $5.5 million. Mr. Harmon was also an instructor at the Criminal Justice Training Center at the Indiana University of Pennsylvania, where he served as a line instructor for municipal police in-service training courses. In 2007, Mr. Harmon served for five months as the Interim Director of Public Safety at Villanova University. Mr. Harmon holds a BA with a major in sociology and a minor in biology from the Bowling Green State University; a Master of Science in Criminal Justice from Michigan State University; and a Masters in Public Administration from Pennsylvania State University. Mr. Harmon is also a graduate of the FBI National Academy's 146th Session. He is a Life Member of the International Association of Chiefs of Police, and is an active member in the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials, International. He is certified as an Emergency Number Professional by NENA.
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Michael Healy - 

Police Services
Michael R. Healy recently retired after a 36 year career in law enforcement. During the last 25 years he has held the position of Chief or Deputy Chief in 4 different Massachusetts Police Departments. Those agencies ranged in size from as few as 20 employees to up to 135 employees. In addition to heading those police departments, he was selected by the Secretary of Public Safety to join the Executive Office of Public Safety from 1994 to 1997 to improve services within the Firearms and Inspectional Services Units. His last position was Chief of Police for the Westport, MA, Police Department where he was chosen from outside the Department in 1997 to revitalize a troubled organization. During his tenure with the Town of Westport he initiated significant changes, which included personnel accountability and an evaluation procedure, record and case management computerization, a CAD system integrated with fleet operations and the drafting and initiating of policies and procedures. As a result of Chief Healy’s grant writing skills, the Westport Police Department received over $1,000,000 in State and Federal grants. While Chief was in Westport, the Fall River Lodge of Elks chose him Outstanding Chief of Police for the Greater Fall River and New Bedford area for 1997. Southeastern Massachusetts Mothers Against Drunk Driving selected Chief Healy as Police Chief of the Year for 2001. In addition to his duties as a police administrator, Chief Healy was a Selectman in the Town of Northborough, MA, for 9 years and Chairman for 5 of those years. He was President of the Central Massachusetts Chiefs of Police Association and a member of The Massachusetts Chiefs of Police Association Executive Board representing Bristol County. Chief Healy graduated from Northeastern University with a baccalaureate degree in 1975 and received his Master of Arts in Criminal Justice from Anna Maria College in 1996. He also completed Harvard University’s Kennedy School of Government Executive Management Program, the New England Police Command Institute at Babson College, and the Federal Bureau of Investigation's Law Enforcement Executive Development Program.
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William G. Herman - 

Administration
William G. Herman, CPM, has more than 25 years municipal government experience, including holding the position of Town Administrator in Auburn, New Durham, and Milton, New Hampshire. Mr. Herman has extensive background in public relations, including serving as Press Secretary for New Hampshire Governor John H. Sununu, Programs Information Officer for two different agencies for the State of New Hampshire and the Federal Emergency Management Agency, and has been a columnist and reporter for several publications in New Hampshire. He is the President of the American Academy of Certified Public Managers and Chairman of the Concord Regional Solid Waste/Resource Recovery Cooperative. He is a past Chairman of the New Hampshire Public Works Standards and Training Council and the New Hampshire School Health Care Coalition (a pooled risk management program providing health insurance coverage to nearly 5,000 Granite State public employees). He is a graduate of the nationally recognized New Hampshire Certified Public Managers program.
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Jason B. Hoch - 

General Management
Jason Hoch holds a B.A. in Political Economy from Williams College; has studied in the Master of Regional Planning Program at Cornell University and in the Program for Executives in State and Local Government at Harvard’s John F. Kennedy School of Government. Mr. Hoch has served as Executive Director of Littleton Main Street, Director of Administrative Services for the Town of Littleton and Collaboration Director for the Town of Littleton and the Littleton Union School District. Currently, he is the Town Manager of Littleton. He brings experience in a broad range of municipal administrative operations and specific expertise in city planning, community development, public participation and systemic planning. Further, he brings expertise in school facility planning, partnership development and non-profit housing and downtown management corporations.
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Lu Hoover - 

Pennsylvania Office
Lu Hoover is currently employed as a Senior Planner in the Planning and Community Development Department at State College Borough, Pennsylvania. Ms. Hoover has been with the State College Borough since 1989. Her responsibilities there include management of the CDBG Program, the HOME Investment Partnerships Programs, and other federal and state grants. Prior to working for State College Borough, Ms. Hoover was employed as a Case Management Supervisor at the Clearfield County Area Agency on Aging, and worked as a Housing Administrator II for the Housing Authority of the City of Grand Forks, ND. Ms. Hoover has a Master of Public Administration from the University of North Dakota and a Bachelor of Arts with majors in sociology, psychology, and English from Dakota Wesleyan University in Mitchell, South Dakota.
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Keith E. Hoyle - 

Fire Safety and Emergency Medical Services
Keith E. Hoyle has served as a fire Chief in two Massachusetts communities and has extensive fire prevention and safety experience through his years of working within the University of Massachusetts Environmental Health and Safety program at the University of Massachusetts Amherst. Keith served as Fire Chief within the Town of Franklin from 1994-1999, and currently serves as the Fire Chief in the Town of Amherst, Massachusetts. Keith offers a Masters degree in Fire Administration from the University of New Haven and is a graduate of the National Fire Academy's Executive Fire Officer Program.
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Donald A. Ingalls - 

Tax Assessing and Property Valuation
Donald A. Ingalls attended the former NH College of Accounting and Commerce and has completed numerous appraisal and assessing courses. Mr. Ingalls experience includes 21 years in the real estate industry which includes three years as Chief Assessor for the Town of Bedford, New Hampshire. He is a Certified New Hampshire Assessor and approved as an Appraiser Supervisor with the New Hampshire Department of Revenue Administration. He has been associated with Municipal Resources since 1994 and is currently providing assessing services in the Town of Pembroke, New Hampshire.
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George P. Jones, III - 

School Business Administration - School/Pupil Transportation
George P. Jones, III earned a BS from the University of Massachusetts, Amherst and an MBA from Rivier College, Nashua NH. His career includes 15 years as the Pupil Transportation Supervisor of the Lawrence, MA, School Department and six years of pupil transportation consulting. Mr. Jones has had extensive experience in developing contract specifications and managing competitive municipal bids, developing and executing training programs for school bus drivers and monitors; safety training programs for students; all aspects of bus routing including the use of computerized systems; development and implementation of special needs transportation management tools; development and implementation of integrated supportive health services for students requiring intensive medical monitoring; budget development and management; providing necessary related transportation services support for I.E.P. teams; developing audio-visual safety training curriculum for use in elementary classrooms. His consulting experience includes expert witness work in several school transportation related law suits. Mr. Jones is a co-founder of the Massachusetts Association for Pupil Transportation. He has served two terms as the Region 1 Director of the National Association for Pupil Transportation and has served as the Executive Director of the Maine Association for Pupil Transportation. He is currently the President of the Pupil Transportation Safety Institute headquartered in Syracuse, NY. Mr. Jones has served two terms as Selectman of the Town of Salem, NH and is a thirty year member of that town’s Conservation Commission.
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Thomas F. Kennedy, Jr. - 

Police Services
Thomas F. Kennedy, Jr., has an undergraduate degree in Business Management from Southern New Hampshire University (formerly New Hampshire College), a Master of Arts in Public Administration from Norwich University, and is a graduate of the FBI National Academy. He has a broad police management and operations background, having served with the New Hampshire State Police for twenty-five years, retiring as the Executive Officer and second-in-command of the agency. Mr. Kennedy is a member of the FBI National Academy Associates, the New Hampshire Retired Troopers Association, and the Institute for Law Enforcement Administration, Center for Law Enforcement Ethics. He is a post member of the International Association of Chiefs of Police, the American Society for Law Enforcement Training, the International Association of Ethics Trainers, and the Academy of Criminal Justice Sciences. Mr. Kennedy is currently a private Law Enforcement Consultant and Trainer.
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Gwen Kermode - 

Parks and Recreation
Gwen Kermode obtained her BS in Recreation and Park Administration from the University of New Hampshire in 1973 and her Master's Degree in Therapeutic Recreation from the University of Miami, Coral Gables, Florida, in 1977, with intensive studies in Public Parks and Recreation and Public Legal Liabilities. Ms. Kermode has over 30 years of experience in Parks and Recreation administration. She has over 20 years of experience in Human Services. Taking early retirement, Ms. Kermode served as Director of Recreation and Human Services as well as ADA Coordinator for Natick, Massachusetts. Prior to coming to Natick, she was a Recreation Director in Salem, New Hampshire and Quechee, Vermont; a Program Director for the Keene, New Hampshire Parks and Recreation Department; and an Assistant Recreation Director for the United Cerebral Palsy Associate in Roosevelt, New York. Ms. Kermode has been a member of the following community organizations: Natick Community Coalition; Natick Commission on Disability; Children First Natick Advisory Council; Natick Schools Mention Health Advisory Committee; Natick Days Steering Committee; Metro West Medical Center LMH Campus Advisory Committee; Alliance for Multi-Cultural Integration; and the Natick Public Schools Youth Needs Assessment Advisory Committee. Miss Kermode also served on the National Recreation and Park Association Board of Trustees, the American Park and Recreation Society Board of Directors, and past President of the Massachusetts Recreation and Park Association.
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Thomas R. King - 

Pennsylvania Office - Police Services
Thomas R. King currently serves as the Police Chief of State College Police Department in the Borough of State College, Pennsylvania, where he commands a Department of 63 sworn officers, 5 parking enforcement officers, and 14 civilian personnel, with an annual operating budget of $7.0 million. Mr. King began his career 24 years ago with the State College Police Department, rising through the ranks, and was appointed as Chief in 1993. During his career, Mr. King has extensive experience in all phases of law enforcement, including criminal investigations, narcotics investigations, and patrol duties. Mr. King holds a Bachelors Degree in Criminology from Indiana University of Pennsylvania. Mr. King has received a number of awards and honors during his law enforcement career and is very active in the local community.
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George Klauber - 

Fire Safety and Emergency Services
George Klauber is currently the Fire Chief in Derry, New Hampshire. His career in fire service spans nearly three decades. Chief Klauber graduated from Charter Oaks State College with a BS in Fire Science and Technology, and has taken numerous courses at the National Fire Academy. He has completed course work for certification with the State of Connecticut Office of State Fire Marshall; is a Certified Fire Officer in accordance with NFPA 1021; a Certified Fire Service Instructor in accordance with NFPA 1501, and a Certified Safety Officer in accordance with NFPA 1521. Prior to joining the Derry Fire Department, Chief Klauber was Fire Chief for the Town of Waterbury, Connecticut. Chief Klauber is a member of the International Association of Fire Chiefs; a member of the National Fire Protection Association; a member of the New Hampshire Fire Chiefs Association, and a member of the Connecticut Fire Chiefs. Chief Klauber has been providing consulting services to MRI since 2001.
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Deborah Leonard Kosits - 

Human Resources
Deborah Leonard Kosits is currently President of Concord Strategies, Ltd., a global organizational consulting company. Prior to opening Concord Strategies, Ltd. Ms. Kosits was Vice President of Human Resources for Pitney Bowes and Human Resources Manager for General Electric Company in Stamford and Fairfield, Connecticut. After five years in Hong Kong as Human Resources Director for Citibank, Deb and her family moved to Dubai, UAE where she began her consulting practice working with consumer financial services clients in Singapore, Indonesia, and Thailand. Deb’s 14 year career at Citibank began in New York City, progressed from Management Trainee, to Personnel Director, to Branch Manager, and eventually led to the position in Hong Kong. In the early part of her career, Deb was a Bilingual Tour Leader and Translator for Pan-Am World Tours and an Administrative Assistant with the China Council of the Asia Society in New York. Ms. Kosits Matriculated at the Chinese University of Hong Kong as an Independent Student and received her BA in Asian Studies, and her MA in Bilingual Education, Chinese and English, from Seton Hall University. Deb is currently President of the New Hampshire Master Chorale and Vice President of the New Hampshire Music Festival, Friends Council. She is fluent in conversational Mandarin and speaks "Market" Cantonese.
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David L. Kurz - 

Police Services
David L. Kurz has served in law enforcement since 1974 and as Chief of Police for Durham, New Hampshire, since 1996. He obtained a Bachelors Degree in Criminal Justice from the University of Southern Maine and is a graduate of the FBI National Academy. In his current position, he is responsible for the supervision of a CALEA accredited full-service police agency committed to a customer oriented delivery of service functioning in a university community. Chief Kurz previously served as Deputy Director of the Maine Drug Enforcement Agency, Maine Department of Public Safety from 1990-1996. His professional affiliations include New England Chiefs of Police, New Hampshire Chiefs of Police, Maine Chiefs of Police, Police Executive Research Forum, FBI National Associates and IACP. Chief Kurz has published four articles for the International Association of Chiefs of Police pertaining to the management of police agencies. In addition, he has lectured nationally for IACP on the development of Strategic Plans for Smaller Police agencies. Chief Kurz is also a Lead Assessor with the Commission on the Accreditation for Law Enforcement Agencies.
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Paul D. LaCasse, Sr. - 

Planning and Code Compliance
PAUL D. LaCASSE, SR., currently serves as the part-time Code Enforcement Officer for the Town of Newbury, New Hampshire and is the Owner/Operator of LaCasse Electric. He holds both a New Hampshire and a Vermont Master's Electrical License and has several years experience as a Maintenance Manager and Plant Manager. He has served as member of the Claremont Zoning Board, the Claremont Appeals Board, the Claremont Historical Commission, and as a member of the Claremont Call Fire Department.
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Stanford M. Lembeck - 

Pennsylvania Office
STANFORD M. LEMBECK, Ph.D., AICP, joined the Penn State faculty in 1965 and retired in January 2001. His primary responsibilities were developing and teaching courses in community planning, land use regulations, growth management, and agricultural preservation through the Cooperative Extension System of the College of Agricultural Sciences. Prior to joining the Penn State faculty, Dr. Lembeck worked as a professional planner for several public agencies and private organizations. Dr. Lembeck has a Ph.D. in Speech Communications from Penn State University; an MCP in City Planning from the University of Pennsylvania; and a BA in Urban Studies from Brooklyn College. Dr. Lembeck currently chairs the Pennsylvania Municipal Planning Education Institute, an educational partnership of Penn State Cooperative Extension and the Pennsylvania Planning Association. Dr. Lembeck is a member of the American Institute of Certified Planners (AICP), the American Planning Association, and the Pennsylvania Planning Association. In 1990 he was named Professional Planner of the Year by the Pennsylvania Planning Association and in 1992 he received the Gamma Sigma Delta (Agriculture Honor Fraternity) Merit Award for Extension. Dr. Lembeck served on the Centre Regional Rental Housing Advisory Board and on the State College Zoning Hearing Board from 1984 to 2002.
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Roy Haywood Lopata - 

Pennsylvania Office - Planning and Code Compliance
Roy Haywood Lopata has spent his entire career working for the City of Newark, Delaware, starting in 1975 as an Administrative Aide, working as an Administrative Assistant in 1976, and serving in the position of Planning Director since 1977. Mr. Lopata taught courses in American History part-time at the University of Delaware from 1974 to 1977. Mr. Lopata has a BA and MA in History and Political Science from the American University, and a Ph.D. in American History from the University of Delaware and is a member of the American Planning Association and a member of the International City Management Association.
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Bruce A. MacDougall - 

Police Services, Organizational and Management Studies
Bruce A. MacDougall obtained his Master of Science in Criminal Justice Administration from Northeastern University in Boston, Massachusetts in 1978, and his Bachelor of Arts in American Government from Boston University in 1972. He has also attended professional training through the Federal Bureau of Investigation's Law Enforcement Executive Development Seminar Program, and through the Police Executive Research Forum's Senior Management Institute for Police. He retired in 2002, after 30 years of active police service, as Chief of the Methuen, Massachusetts Police Department, where he spent most of his law enforcement career. In Methuen he rose through the ranks from Dispatcher to Chief. As Chief for 9 years he was responsible for the planning, organizing, staffing, directing, and administering a department of 84 sworn officers and 16 civilian staff members, in a diverse community of 44,000 citizens, with a total department budget of seven million dollars. He has been an Instructor of Criminal Justice at Northern Essex Community College where he remains a member of the Criminal Justice Advisory Board. In addition to teaching, Chief MacDougall has been involved in a number of police and corrections consulting assignments, including being assigned as interim Chief, conducting internal affairs investigations and management studies, completing evidence audits, accreditation reviews and preparation, as well as participation in assessment centers and executive selection teams. He has also served as an Instructor of Constitutional Law at the Massachusetts Criminal Justice Training Council. In 2006 Chief MacDougall was appointed as Director of the Massachusetts Police Leadership Institute in Lowell, Massachusetts. He is Past President of the Essex County Chiefs of Police Association and Past Vice-President of the North East Massachusetts Law Enforcement Council. In addition, he remains involved with a number of professional and service organizations.
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Susan M. MacDougall - 

School Business Administration
Susan M. MacDougall is a thirty-five year veteran of the Methuen Massachusetts Public Schools with extensive experience as a classroom teacher, mentor teacher, Title One teacher, and reading specialist. During Mrs. MacDougall’s last three years with Methuen she held the position of District Wide Reading and Language Arts Facilitator, where she was responsible for mentoring classroom teachers and reading specialists in four large elementary/middle schools as well as interfacing with the Massachusetts Department of Education in the capacity of District Representative. Mrs. MacDougall is a certified instructor for Category IV, “Reading and Writing in the Middle and Secondary Schools for English Language Learners.” Susan has extensive knowledge in testing and remediation as set forth by the federally funded program, Reading First. Susan’s forte is in the area of Balanced Literacy, a student centered approach to reading and writing. Mrs. MacDougall is a double graduate of Salem State College with a Bachelor of Science in Elementary Education and a Masters of Science in Reading where she is an adjunct faculty member. During Susan’s career she was involved in a number of extra curricular activities such as Student Council, Peer Mediation, and the Greater Lawrence Educational Leadership Group. She was Chair of a Staff Support Team which reviewed the history of students experiencing learning difficulties and recommended specific remediation to the teacher. Susan has experience with early intervention and middle school evaluation systems, and her insights are sought on the student, school, and system wide levels. She is an author of the “Three Tier Model of Instruction,” a plan for differentiation of instruction in the classroom, which was adopted by the Methuen Public Schools. She has also authored a pamphlet, “I Don’t Get It!” a teacher’s desktop guide for dealing with children with learning disabilities. Mrs. MacDougall has been active in a number of professional, community, and religious organizations.
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J. Patrick MacQueen - 

Senior Management, General Management, Human Resources and Labor Relations
J. Patrick MacQueen has an undergraduate degree in Political Science from Yale University and a Masters Degree in Public Administration from the Maxwell School of Citizenship and Public Affairs, Syracuse University. Mr. MacQueen’s experience includes 32 years of local government management, seventeen of which were as City Manager of Keene, New Hampshire. Mr. MacQueen has extensive local government general management, labor relations, community development, and intergovernmental relations' experience. He is a past President and long-time Board member of the New Hampshire Municipal Association, as well as a Trustee from its inception of the Compensation Funds of New Hampshire. Mr. MacQueen has been a Senior Associate at MRI for eight years performing many organizational reviews, executive recruitments and serving as interim Manager/Administrator in Enfield, Pelham, Durham. MRI currently has him placed in Berlin, NH as its City Manager.
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Scott Marsh - 

Tax Assessing and Property Valuation
Scott Marsh has over 16 years experience in the appraisal field, with the past seven years spent in assessing. He has completed numerous appraisal and assessing courses and is a Certified New Hampshire Assessor and a DRA approved appraiser. He has appeared before the Board of Tax and Land Appeals and in court as an expert witness, and has provided assessing services in two New England States. He currently assists in providing assessing services to fourteen New Hampshire communities and one Maine community.
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Theresa J. McElwain - 

Pennsylvania Office - Grant Writing (with emphasis on police services)
Theresa J. McElwain has extensive experience in writing grants for the US Department of Justice, the US Department of Health and Human Services, and the Commonwealth of Pennsylvania. Various grants obtained include grants for community policing projects; computer and records management systems; parks and recreation; alcohol prevention and drug awareness resistance education; and violence against women. Elected to the Executive Board of the International Association of Law Enforcement Planners, she served as President in 1994. Ms. McElwain has developed and coordinated many in-service and advanced training programs, and in conjunction with Penn State University, developed a manual for evaluating community policing projects. Ms. McElwain has both a BS in Law Enforcement and Corrections, and a Masters of Public Administration from The Pennsylvania State University.
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Gerald A. Mullaney - 

Planning and Code Compliance
Gerald A. Mullaney served in the US Air Force from 1962 to 1968. Upon discharge from the Air Force, Mr. Mullaney worked for IBM Corporation in Worcester, Massachusetts from 1968 to 1974. Mr. Mullaney served as Treasurer and CEO of Calumet Buildings, Inc. in Petersham, Massachusetts from 1980 to 1998 where he completed over 100 remodeling and repair jobs and was Supervisor and Contractor for approximately 75 hours in New Hampshire and Massachusetts. In 1984 Mr. Mullaney went to work for Petersham, Massachusetts as their Building Inspector and served in that position for approximately 6 years. He is currently the Alternate Building Inspector for Petersham and is the Building Inspector for the Town of Madbury, New Hampshire. Mr. Mullaney is a Certified Building Inspector for the Commonwealth of Massachusetts and is Certified Building Official by the CABO/ICC International. He holds a BS degree in Civil Engineering from the Worcester Polytechnic Institute in Worcester, Massachusetts. Very active in community activities, Mr. Mullaney was a founder and team manager for the Paxton Little League, was Past President and Treasurer for Rutland Boys' Baseball, a Member, Past President and Director of the Petersham Gun Club, a Member, Past President and Past Treasurer of the Petersham Lions Club, and a Member and Past Commander of the Petersham American Legion.
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Philip L. Munck - 

Finance
Philip L. Munck has a broad background in government, industry, and military management, both in positions involving senior management supervision of large numbers of people and those requiring performance of detailed, hands-on work. His work has focused on analysis of costs and rehabilitation of complex and troubled organizations, enabling them to gain control of their finances. He has 15 years experience as the Chief Administrative Officer for four local governments, having served as the City Administrator of Mt. Morris, Michigan, from 1973 to 1979; the City Manager of Franklin, New Hampshire, from 1979 to 1980; the City Manager of Somersworth, New Hampshire, from 1985 to 1990; and the Town of Administrator of Epping, New Hampshire, from 1991 to 1995. Over the past ten years, Mr. Munck has performed analyses of water, sewer, and electric utility rates, and of rate-making proposals of investor owned water and electric utilities. Mr. Munck holds a Masters in Business Administration from Plymouth State College. He is a member of the International City/County Management Association; the Somersworth, New Hampshire, Board of Assessors; the American Water Works Association; and is a Past President of the New Hampshire Municipal Management Association.
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Raymond A. Murphy, Jr. - 

Fire Safety and Emergency Medical Services
Raymond A. Murphy, Jr. is currently fire chief in Pelham, Massachusetts, where he has served since 2004. He commands a force of 14 call firefighters, and has instituted substantial changes to modernize the entire department, overseeing Fire Prevention, training, budgeting, grant writing, purchasing, policies and procedures. Prior to becoming chief in Pelham, he served as fire chief in Shutesbury, Massachusetts for eight years. Chief Murphy started in the fire service in 1981 as a firefighter/EMT in Hinsdale, Massachusetts and served as Fire Prevention Officer. Mr. Murphy also was a Fire and Safety Officer with the University of Massachusetts at Amherst from 1985 to 2000. Chief Murphy completed studies in fire service management and planning through the university, community colleges, and the private sector. He attended the National Fire Academy and graduated from the Massachusetts Fire Academy, Chief Fire Officer Management Program. He is also a graduate of the Massachusetts State Police Academy Advanced Arson School. Chief Murphy is a member of national, state, and local fire service organizations. In addition, he has served as VP/President for fire service organizations in Franklin and Hampshire Massachusetts Counties.
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Carol A. Murray - 

Public Works and Transportation
Carol A. Murray graduated from the University of New Hampshire with a Bachelor of Science Degree in Civil Engineering in 1978. Carol then began a career with the NH Department of Transportation that spanned 33 years. The last 7 years were as the Commissioner, but included work as a survey technician, construction inspector, utilities engineer, design services engineer, administrator of the bureaus of transportation planning and right of way, director of administration and assistant commissioner/chief engineer. Carol Murray is a member of the American Society of Civil Engineers and the Nation Society of Professional Engineers and named Engineer of the Year in 2006. Became an honorary member of the NH Chapter of the American Institute of Architects for” her vision and determination to ensure a cooperative planning and design process, and to foster well-designed projects for the State of NH”. Because of Carol’s belief that land use and transportation need to be better connected, she became a National Leader in the Context Sensitive Solutions (CSS) arena. Carol started a CSS training course that involved DOT staff, regional planners, local planners, elected officials, and regulatory agency representatives. With MRI, Carol will work in the areas of CSS, helping to strengthen the connection between land use and transportation planning, developing creative solutions that leverage resources, are sustainable and reflect community values. In addition, Carol will work in the areas of Public Works, infrastructure condition assessment and capital planning, land use planning and economic development.
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Melissa Nazzaro - 

Emergency Communications
Melissa Nazzaro currently works for Huntington Emergency Management as their Director/Emergency Response Coordinator, where she coordinates emergency planning efforts for several departments, prepares annual budget proposals, and does grant writing. Ms. Nazzaro has several years of experience in the Emergency Service field, having served as the Development Coordinator of the Northampton, Massachusetts' Emergency Management since 1999. She works as a Public Safety Telecommunicator for the Northampton, Massachusetts' Department of Public Safety, where she dispatches as a 9-1-1 Operator and Emergency Dispatcher for Police, Fire and EMS. Ms. Nazzaro has also performed duties as the Acting Lead Dispatcher for that agency. Ms. Nazzaro attended Colgate University and has a Bachelors Degree in Economics from Mt. Holyoke College. She received a Masters of Public Policy and Administration from the University of Massachusetts, Amherst, in May 2006.
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Alison Niedbala - 

Food Service
Allison Niedbala currently serves as the Nutrition Director for the Bow School District. Ms. Niedbala has more than 26 years in the food service nutrition industry, including 7 years with Bow School District as Nutrition Director, 10 years with the Meals on Wheels program as Food Service Director, 3 years with the Hillsborough Country Correctional Facility training inmates in food preparation, and 6 years with a Manchester based nursing facility. Allison Niedbala serves as an independent consultant for MRI.
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Carol Ogilvie - 

Community & Economic Development
Carol Ogilvie is the Community Development Director for the Town of Peterborough, New Hampshire. She is a graduate of Keene State College with a BA in Sociology and holds a Master’s Degree from Kent State University in Policy Planning. She has more than 20 years of experience in local, regional and state government, with a focus on town land use planning, as well as economic and community development. Prior to her current role in Peterborough, Ms. Ogilvie was employed for 14 years with the Southwest Regional Planning Commission in Keene, NH, a planning agency serving 35 towns, where she was involved in the preparation of a number of local master plans, hazard mitigation plans, and the drafting of model regulations for subdivision, site plan review, and earth excavations. Ms. Ogilvie regularly provides training for planning and zoning boards, and teaches a class on the Selectmen’s Role in Planning and Zoning for the annual Antioch NE Selectmen’s Institute.
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Michael Pelletier - 

Tax Assessing and Property Valuation
Michael Pelletier is an approved Certified Property Assessor Assistant by the New Hampshire Department of Revenue Administration. He has been a Licensed Real Estate Appraiser for over five years and holds active licenses in New Hampshire and Massachusetts both in good standing. Appraisals have been made for attorneys, lending institutions, and private clients. Appraisal functions have been for tax purposes, estate valuation, loans, condemnations, and other litigation where value is at issue. He has taken several appraisal/assessing courses. He provides assessing assistance for MRI throughout New Hampshire.
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Donald C. Pepe - 

Pennsylvania Office
Donald C. Pepe has been a professional in Public Administration since 1975 and has served local governments during this time. He has served as a “trouble shooter” and problem solver for County governments on both a National and State level, and since 1991 has served as a professional municipal manager for three local governments in Pennsylvania. Currently he is the Borough Manager of Zelienople, PA. Mr. Pepe serves the Association of Pennsylvania Municipal Managers and the PA League of Cities & Municipalities as the Chair of the Professional Development Committee, whose mission is to provide continuing education to the managers in Pennsylvania in order to improve the profession and to insure the best public service for the municipalities in the State. He has also served in a number of capacities as a consultant in Municipal Management issues throughout the United States. Mr. Pepe has an undergraduate B.A. degree in Political Science from St. Francis University, PA and holds a Masters Degree in Public Administration from the University Of Dayton, Ohio.
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Bill Pepler - 

Fire and Emergency Services
Bill Pepler is the Fire Chief and Emergency Management Director for the Town of Merrimack, NH. His career in the fire service spans nearly three decades. Chief Pepler presently serves as a senior instructor at the New Hampshire Fire Academy where he teaches leadership, strategic planning, and hazardous materials. Chief Pepler is a former instructor in the Executive Fire Officer Program at the National Fire Academy in Emmitsburg, Maryland. Chief Pepler holds a Masters in Public Administration from Golden Gate University and a Bachelor of Science in Business Administration from Bryant College. He is a graduate of the Executive Fire Officer program at the National Fire Academy and recently received the designation as Chief Fire Officer. He is a nationally certified fire instructor, certified firefighter, hazardous materials technician, and emergency medical technician. Chief Pepler is a past President of the New Hampshire State Firemen’s Association. He is a member of State of New Hampshire Hazardous Material Transportation Advisory Board, and is a member of the Board of Directors of the Rotary Club of Merrimack. Chief Pepler has been a long time affiliate of Municipal Resources, Inc, serving as the primary writer for fire department studies in Hudson, Newington, Barnstead, and Nashua, New Hampshire; Sanford, ME; Mendon and Northampton, MA; Rockingham, VT, and Willington, CT.
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Edward N. Richards - 

Fire Services
Edward Richards presently serves as the Fire Chief in Enfield, Connecticut. He joined the Department in October 1970 and rose through the ranks. He is currently responsible for all administrative and operational aspects of the Fire Department, including long-range planning, developing and implementing departmental policy, development and administration of the annual budget, purchasing (including capital expenditures), human resources, risk management, fire prevention and public education, training, maintenance, and suppression activities. Chief Richards obtained his Bachelor of Science in Business Administration from the University of Hartford; his Associates Degree in Science - Fire protection and Safety Technology from Springfield Technical Community College; his National Fire Academy Executive Fire Officer Certificate from the United States Fire Administration; his Bachelor of Science in Municipal Fire Administration from SUNY Empire State College; and his Master of Business Administration Management Information Systems from the University of Hartford. He is certified as a Firefighter II, Fire Service Instructor I, Fire Officer II, Fire Marshal, Safety Officer, Fire Officer III, and Chief Fire Officer by the State of Connecticut. He currently teaches Fire Science courses at Springfield Technical Community College, Capital Community College, and Greenfield Community College. He also teaches National Fire Academy Open Fire Service Learning Program courses through SUNY-Empire State College. Chief Richards serves as a Member to the Governor's Senior Steering Task Force For Domestic Preparedness and acts as the State Coordinator for the Connecticut Statewide Fire-Rescue Disaster Response Plan.
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Carolyn N. Rioux - 

Finance Management, GASB S34 Compliance, School Business Administration, Information Technology
Carolyn N. Rioux, Finance and Technology Coordinator for MRI, has more than 23 years of experience directing automated financial operations for government organizations and small business enterprises. Rioux has served as general partner and controller for Ross Colony Court in Hampton; as systems/management analyst and QA Specialist for Business Data Solutions in Deerfield; and as Finance Administrator for the Town of Rye. Rioux has extensive experience and training in all aspects of computer applications; RFP development; budget and warrant development; state and federal reporting; financial payroll and personnel management; and town clerk/tax collection procedures. Rioux will provide interim or long-term financial operations and/or technical assistance to schools, non-profit organizations and municipal clients. Since joining MRI in 2001, Rioux has provided town administration, technical skills and financial support to many communities, including Bow, Candia, Dover, Franklin, Lincoln, New Durham, Wakefield, and the Rockingham County Commissioners Office; and has provided technical or financial services to Alton, Dover, Hampton, Hanover, Hudson, Londonderry, and Merrimack Valley school districts and Interim Business Administration services to Bow, Hopkinton and Jaffrey-Rindge School Districts.
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Sheri Rockburn - 

Senior Management, Finance Management, GASB S34 Compliance, Internal Controls Assessments
Sheri Rockburn, CPA, obtained her BS in Business Administration with a concentration in accounting from the University of New Hampshire and her MBA from Southern New Hampshire University. She has extensive experience in the government sector with emphasis on financial management, budgeting, revenue forecasting, program and state-wide reporting, surplus analysis, and financial and compliance auditing. Her most recent employment before joining MRI was serving as Comptroller for the State of New Hampshire. While working as Comptroller, she developed the State’s Fixed Asset Policy and Procedures Manual, was the team lead on the GASB 34 Implementation Project, prepared the first ever State of NH Citizens Report that provides financial, economic and program information, and since 1999 has received the GFOA award for excellence in popular reporting, coordinated the year end close with over 50 decentralized systems, partnered with KPMG for the state-wide audit and prepared the state’s CAFR, and was responsible for maintaining the GL appropriation accounting system including budgetary compliance and GAAP reporting. She recently was the finance lead on the state’s ERP computer project, including reviewing all business processes, recommending process improvements, aiding in the design of the new system and developing a new chart of accounts. The state’s ERP system is a 3 year phased implementation of a full accounting and payroll system, with expected go-live July 2007. In addition, Sheri teaches college level accounting for the New Hampshire Technical Institute and has presented numerous seminars for GFOA, and other organizations, including Implementing GASB 34, Internal Control Environments, Basic and Intermediate Accounting, and Reporting.
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Valerie A. Roman - 

Information Technology
Valerie A. Roman is the Director of Technology and Telecommunications at Phillips Academy in Andover, Massachusetts. Previously, she served as the Management Information Systems Director for the City of Cambridge, Massachusetts, and also was employed by the U.S. Department of Commerce Census Bureau where she worked her way to Director of Systems Design and Analysis and, at the age of 28 became the youngest GS-14 Branch Chief in U.S. government history. She graduated summa cum laude and Phi Beta Kappa from Wellesley College with triple majors in mathematics, economics, and education. Ms. Roman has been cited in publications such as MIS Week, City and State, Digital Review, and Government Technology and in 1994 was the runner-up for the International Government Management Information Sciences Professional of the Year award.
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Joseph E. Ryan - 

Police Services
Joseph E. Ryan obtained his Master of Education from Cambridge College Cambridge, Massachusetts in 2001, and his Bachelor of Science in Criminal Justice from Westfield State College in 1977. He has twenty nine years of Law Enforcement experience with twenty years in administration including twelve years as Chief of the Londonderry, New Hampshire Police Department. He spent most of his law enforcement career in Londonderry where he rose through the ranks from Patrol Officer to Chief. As Chief for over 12 years he is responsible for the planning, organizing, staffing, directing, and administering a department of 71 sworn officers and 16 civilian staff members, in a community of 26,000 citizens, a municipal airport and a total department budget of nine million dollars. He has been an Instructor of Criminal Justice at Hawthorne and Hesser Community Colleges. Under the direction of Chief Ryan the Londonderry Police Department obtained a standard of National Recognition with CALEA through department reviews, preparation and participation in an in depth assessment. He is a Past President of the Rockingham County Chiefs of Police Association, an active member of the International Association of Chiefs of Police and remains involved with a number of professional and service organizations.
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Jennifer Sell - 

Fire Services
Jennifer Sell started in the Fire Service with the Amherst Fire Department as a volunteer firefighter in 1994 and was hired as a career firefighter in 1997. She became certified as a Paramedic in 2000 and was promoted to Captain in 2007. Jennifer has an Associates of Fire Science from Greenfield Community College and a Bachelor of Arts Degree in Psychology from the University of Massachusetts at Amherst. She will be attending Springfield College in the Fall of 2007 to work toward her Masters in Social Work. As a member of the Amherst Fire Department, she is involved with the Student Awareness of Fire Education program as an elementary school educator and program developer. Jennifer does community outreach with the Amherst Fire Department by teaching SAED and performing fire extinguisher training for community members. Jennifer is also a Hazardous Material Technician and has been working with the State Hazardous Materials Team for 4 years. Through the team she has had extensive training in Radiological, Chemical and Biological incident handling, sampling and stabilization.
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Joshua Shanley - 

Emergency Communications
Joshua Shanley is currently the Disaster Resource Coordinator for the Town of Amherst (Massachusetts) Health Department. As such, he is responsible for organizing and directing the Community Emergency Response Team and the Amherst Medical Reserve Corps. In addition, Mr. Shanley is currently a Firefighter/Paramedic with the Amherst Fire Department. Prior to working for the Town of Amherst, Mr. Shanley served as a Paramedic for the Holyoke Hospital in Holyoke, Massachusetts; the American Medical Response in Springfield, Massachusetts; and Bangs Ambulance in Ithaca, New York; and was an Emergency Medical Technician with Empress Ambulance in Yonkers, New York. Mr. Shanley has a Paramedic's Certificate from Westchester Community College in Valhalla, New York; a BS in Biology from the University of Massachusetts, Amherst; and an MS in Emergency Management from Anna Maria College in Paxton, Massachusetts.
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Paul J. Skowron - 

General Management
Paul J. Skowron has an undergraduate degree in Political Science from the College of the Holy Cross in Worcester, MA. He attended the Graduate School of Public Administration at New York University and was awarded a Masters Degree in Public Administration from the University of Hartford. Mr. Skowron's 35 years of local government experience includes 23 years as a Town Manager. He has worked in the States of Connecticut, Rhode Island, and New Hampshire. In 2006, Mr. Skowron retired from the position of Town Manager of Wolfeboro, NH. As a lifetime member of the International City Management Association (ICMA), he served on ICMA's Public Policy Committee. He has held membership in the individual State's affiliated Town and City Manager's Associations. In all 3 States he held responsible positions within each organization, including serving as President of the Rhode Island City and Town Manager's Association. In addition to his wide range of experience in the management of local government affairs, labor negotiations, and capital planning, he has, during his career, been responsible for the operation of a municipal marina, golf course, airport, fee-based ambulance service, and a town-wide municipal electric distribution system.
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Herman L. Slaybaugh - 

Pennsylvania Office - Planning and Code Compliance
Herman L. Slaybaugh has served as the Zoning Officer and Land Use Planner for the Borough of State College, Pennsylvania, since 1986. He is also a Certified Zoning Instructor for the Pennsylvania Municipal Planning Education Institute where he has taught courses since 1990. Mr. Slaybaugh has both a Bachelor of Science in Physical Education, with teaching certificate, and a Master of Science degree in Physical Education from the Pennsylvania State
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Joey L. Smith - 

Tax Assessing and Property Valuation
Joey L. Smith of New Durham is approved as an Appraisal Supervisor by the New Hampshire DRA, is a Certified New Hampshire Assessor and provides assessing services to Municipal Resource’s Maine and New Hampshire municipalities. Prior to joining MRI, Mr. Smith served as a Project Manager and Senior Appraiser for J.F. Ryan Associates, Inc., where he provided assessing and revaluation services to New Hampshire, New York, Massachusetts, and Connecticut communities, and serving as the interim Deputy Assessor in Greenwich, CT. He has also been a staff appraiser with Cole Layer Trumble Co., where he obtained extensive mass appraisal experience throughout New England, Long Island, and Pennsylvania.
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Douglas Alan Smith - 

Finance Management
Doug Smith, CPA, obtained his BS in Accounting from Southern New Hampshire University. He has a combined 30 years experience in the government and private sectors with emphasis on financial management, budgeting, business administration, and financial and compliance auditing. His most recent employment before joining MRI was serving as internal auditor for the NH Retirement System where he previously served as Business Administrator overseeing the System’s budgeting and daily financial operations processes. He has additional budgeting experience which included five years with the NH Department of Administrative Services Budget Office and eight years as the budget and internal operations manager for the State Treasury Department. While with the Treasury Department he was responsible for state-wide disbursement activities and helped design and implement the State’s direct deposit program for employee payrolls. His ten years of financial and compliance auditing experience are a combination of both government and private sector affiliations.
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Wallace E. Stickney - 

Senior Management, Community and Economic Development, Fire Safety and Emergency Medical Services, Public Works and Transportation
Wallace E. Stickney, P. E. holds a B.S. in Civil Engineering from New England College, a Masters in Engineering from Northeastern University and a Masters in Public Administration from Harvard’s Kennedy School. He is a Registered Professional Engineer (retired) in New Hampshire and Massachusetts. After three years as a Physics and Engineering Mechanics Instructor at Boston’s Wentworth Institute, he entered government service and has held operations and management positions at many levels of government over a 30-year career. His public service includes Town Engineer, Regional Planning Commissioner, Staff Environmental Engineer and Environmental and Economic Office Director with the U.S. Environmental Protection Agency, Special Assistant for Environment to the Governor of New Hampshire, the first Commissioner of the newly organized New Hampshire Department of Transportation, and National Director of the Federal Emergency Management Agency during the George H. W. Bush administration. As a student, he helped form and was President of the University of New Hampshire Flying Club and subsequently held an active Private Pilot Certificate for a number of years. As the first Commissioner of the NH DOT he directed the consolidation of all of New Hampshire’s transportation-related activities, including the Aeronautics Commission, into a comprehensive transportation organization. During his tenure at FEMA he signed the first integrated Federal Emergency Response Plan and directed response and recovery activities for scores of major disasters including severe floods and hurricanes. He also lead the US delegation to NATO’s Senior Emergency Planning Committee and directed the conversion of extensive resources once reserved exclusively for national defense missions into productive use for all sorts of disasters, natural and man-made. Since leaving Washington and the Federal Service in 1993, he has served as Chairman and is now a Senior Associate of Municipal Resources, Inc, a firm engaged in providing a broad range of services to municipal governments. In that role he has directed management studies of many public safety, planning and economic development, and public works organizations as well as holding positions of Interim Fire Chief of Hudson NH, Interim Public Works Director of the City of Lebanon, NH and, most recently, as Interim Director of Lebanon’s Airport from June of 2005 to November of 2005. This work included oversight of operations, coordination with consultants and contractors, organizing records for several past and ongoing AIP projects, and extensive interaction with Federal Aviation Administration Regional Safety, Instrumentation and Construction officials and the local Airport Advisory Committee.
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Amy J. Story - 

Pennsylvania Office
Amy J. Story, P.E., gained broad civil engineering experience working with private consulting firms for 10 years, representing both private and public clients, before becoming the Borough Engineer for State College in 1998. Her years of experience have presented a wide variety of design projects including street construction, water storage tanks and waterline distribution systems, sanitary sewers and storm sewers. She is responsible for the management of projects including design, bidding, construction and contract administration. She has written ordinances pertaining to a sanitary sewer tapping fee, storm-water management and Right-of-Way occupancy and excavation. Currently, she is administering the Borough’s NPDES Phase II MS4 permit. She also has experience with the State required permits for stream encroachment, construction activities and erosion and sediment pollution control measures. She is a native of Cameron County and a graduate of Pe